Mari Eveliina Suoheimo

• Santos, Aguinaldo dos; Martins, Ricardo; Suoheimo, Mari Eveliina & JOO, JAEWOO (2026). Embracing the Unknown: Service Design Approaches to Address Uncertainty. I Penin, Lara; Prendiville, Alison & Sangiorgi, Daniela (Red.), The Bloomsbury Handbook of Service Design: Plural perspectives and a critical contemporary agenda. Bloomsbury Academic. ISSN 9781041130550. s. 181–198. Fulltekst i vitenarkiv Vis sammendrag

  This chapter looks at uncertainty through the lens of problem typologies as each type requires different ways of dealing with uncer­ tainty. It discusses the range of factors that result in uncertainty and the inherent capabilities of the service design discipline when dealing with uncertainty. Initially it presents key definitions around the concept of uncertainty, followed by the proposition of two different approaches to frame uncertainty: by focusing on the charac­ teristics of problems and by focusing on the sources of uncertainty. In the final sections, we discuss designerly ways to deal with uncertainty, such as the approach of embedding services with higher levels of resilience.

• Suoheimo, Mari Eveliina; Jones, Peter; Sevaldson, Birger & Lee, Sheng-Hung (2025). Conclusions | 16 | Systemic Service Design | Mari Suoheimo, Peter Jone. I Suoheimo, Mari Eveliina (Red.), Systemic Service Design : Design for Social Responsibility. Routledge. ISSN 9781032817194. s. 277–281. doi: 10.4324/9781003501039-16. Fulltekst i vitenarkiv Vis sammendrag

  This book explores how to integrate systems perspective in services. We recognise that there are several systems theories that different service design

• Inget, Virve; Suoheimo, Mari Eveliina; Quaresma, Manuela & Häkkilä, Jonna (2025). Using Service Design to Create Smart Jewellery Low-Fi Prototypes for Pandemic Challenges. I Sarantou, Melanie; Miettinen, Satu & Jylkäs, Titta (Red.), Empathic Service Design. Bloomsbury Publishing. ISSN 9781350476424. s. 84–100. doi: 10.5040/9781350476424.ch-6. Fulltekst i vitenarkiv Vis sammendrag

  This chapter investigates the conceptual design and potential use of jewellerylike wearable devices during pandemics, such as the Covid-19 pandemic, via service design facilitation. We report three workshops involving service prototyping held in Norway, Finland and Brazil, where the participants took part in three different activities. First, they participated in an empathybuilding activity that was part of the service design practice. The participants received three images depicting the Covid-19 time challenges and created notes about them. Second, they received a low-fi prototyping kit to create wearable jewellery that could address the challenges discovered. Third, a subset of the concepts was chosen for a more in-depth ideation concerning the stakeholders and services required for the functionality of the wearable device. These wearables aim to assist individuals in navigating the challenges of pandemic times and provide practical applications for everyday use. This research advances the understanding of how to concept, prototype and design human-centric aesthetically pleasing wearables.

• Kotaniemi, Sari; Suoheimo, Mari Eveliina; Miettinen, Satu & Sevaldson, Birger (2025). Transforming Complex Environments: Applying Systems-Oriented Transforming Complex Environments: Applying Systems-Oriented Service Design in Complex Built and Digital Environments Service Design in Complex Built and Digital Environments. Proceedings of the Nordes 2025: Relational Design. s. 1–12. Fulltekst i vitenarkiv Vis sammendrag

  The built environment includes all man-made spaces designed for human activities, such as residential and urban areas, organized through zoning and land use planning. To enhance sustainability, Finland's Ministry of the Environment initiated the Ryhti project to centralize data management systems, thus improving the accessibility and consistency of information related to land use and construction. This research examines the use of systems-oriented service design, particularly gigamapping and ZIP analysis, to navigate the complexity in digital built environments. It explores how these methods foster interconnections and collaborative engagements, highlighting the ontological diversity within evolving processes. A theoretical framework and case study demonstrate how gigamapping and ZIP analysis aid strategic decision- making and implementation. Findings from a Sitowise workshop, a Finnish smart city company, showcased gigamapping’s role in connecting strategic goals and operational execution, thereby enhancing collaboration and visualizing complex systems in digital environments. The study emphasizes relational designing's role in achieving sustainable, strategic outcomes in systems-oriented service design. It seeks further discussion on relational practices and transformative potentials to shape future frameworks, aligned with emergent, interconnected, and regenerative design practices.

• Suoheimo, Mari Eveliina; Walter, Stefan; Backer, Hermanni; Kotaniemi, Sari & Pyykkö, Harri (2025). Service Designing Transitions to More Sustainable Supply Chains: A Systematic Literature Review through the Lens of Systemic Design Approach. Journal of Sustainability Research (JSR). 7(2), s. 1–40. doi: 10.20900/jsr20250020. Fulltekst i vitenarkiv Vis sammendrag

  Supply chains are complex and systemic sociotechnical systems that exhibit so-called “wicked characteristics”, especially when operating in the context of sustainability. This publication explores the extent to which service design can support a sustainability transition in the field of supply chain management, especially by acting as an intermediary between different stakeholders and empowering innovative forerunners. As a first step, we conducted a systematic literature review (SLR) to identify current models or frameworks integrating systems, service design and transitions, using the UK Design Council’s systemic design approach as a process model. Our findings indicate that the existing models and frameworks have not been applied in the field of supply chain management to design transitions. We propose future studies to investigate how these models and frameworks can be adapted and leveraged to foster more sustainable supply chain management.

• Inget, Virve; Suoheimo, Mari Eveliina; Quaresma, Manuela & Häkkilä, Jonna (2025). Using Service Design to Create Smart Jewellery Low-Fi Prototypes for Pandemic Challenges. I Sarantou, Melanie; Miettinen, Satu & Jylkäs, Titta (Red.), Empathic Service Design. Bloomsbury Publishing. ISSN 9781350476424. s. 79–93. Fulltekst i vitenarkiv Vis sammendrag

  In recent years, several global crises have had drastic impacts on our lives. One of these was the Covid-19 pandemic, which succumbed to rapid mobility restrictions and social isolation. This challenged the means of being in touch with loved ones on an everyday basis and highlighted the important role of digital communication (Karhu et al., 2021). Currently, forecasts predict the increased likelihood of future pandemics because of global changes (Baker et al., 2022), so it is essential that we continue to explore how to better prepare for such pandemics or other transmissional diseases. The rapid identification of infected individuals is crucial for detecting pandemics such as Covid-19. Research indicates that wearable devices show promise in early infection detection by measuring physiological parameters, such as heart rate, respiratory rate and skin temperature (Mitratza et al., 2022). In the case of the transmission of seasonal flu, wearables and services can play a role in preventing it (Radin et al., 2020). In this chapter, we explore how new communication device concepts, in the form of wearable jewellery, can be utilized in a pandemic context, particularly to enhance communication between people.

• Fidos, Michalina; Suoheimo, Mari Eveliina; Pan, Shaohua & Jones, Peter (2025). DRS Digital Library - ServDes Conference Series: Power Compass: a template for navigating power in service design. Proceedings of the Service Design Conference (ServDes). Fulltekst i vitenarkiv Vis sammendrag

  Service designers often encounter power dynamics that shape their role in enabling change. This study explores how and why designers experience power in practice, drawing on ecological systems theory (EST) to map experiences gathered through a case study of five focus groups with international practitioners. Leverage analysis is then used to conceptualise these insights. By intersecting these two frameworks, we developed the Power Compass - a project-centred template that visualises how social, political, and ecological forces converge in design projects, revealing power as both a source of agency and a constraint. The template aims to support designers in identifying, analysing, and navigating power structures throughout a project’s life cycle. The Power Compass serves as a boundary object and inquiry tool used among the various actors involved in the project, offering potential application beyond service design. We therefore invite further evaluation and contextual adaptation of the tool, concept, and its application.

• Suoheimo, Mari Eveliina; Jones, Peter; Lee, Sheng-Hung & Sevaldson, Birger (2025). Innovations in Theory and Practice of Systemic Service Design. I Suoheimo, Mari Eveliina (Red.), Systemic Service Design : Design for Social Responsibility. Routledge. ISSN 9781032817194. doi: 10.4324/9781003501039-1. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Jones, Peter; Lee, Sheng-Hung & Sevaldson, Birger (2025). Conclusions. I Suoheimo, Mari Eveliina (Red.), Systemic Service Design : Design for Social Responsibility. Routledge. ISSN 9781032817194. s. 277–282. doi: 10.4324/9781003501039-16. Fulltekst i vitenarkiv
• Miettinen, Satu; Suoheimo, Mari Eveliina; Morelli, Nicola & götzen, amalia de (2025). Emerging Systemic Turn in Service Design. I Suoheimo, Mari Eveliina (Red.), Systemic Service Design : Design for Social Responsibility. Routledge. ISSN 9781032817194. doi: 10.4324/9781003501039-5. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Fidos, Michalina; Kuronen, Marja & Lee, Sheng-Hung (2025). Blending Boundaries: A Thorough Exploration of Systems-Oriented Design and Service Design Integration. I Suoheimo, Mari Eveliina (Red.), Systemic Service Design : Design for Social Responsibility. Routledge. ISSN 9781032817194. doi: 10.4324/9781003501039-3. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Giske, Mathilde Tomine Eriksdatter; Pan, Shaohua; Fidos, Michalina & Jones, Peter (2025). Dancing with power dynamics inside systemic service design projects. I Suoheimo, Mari Eveliina (Red.), Systemic Service Design : Design for Social Responsibility. Routledge. ISSN 9781032817194. s. 86–105. doi: 10.4324/9781003501039-6. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Kist, Floor; Horn, Robert E. & Sevaldson, Birger (2025). Mess Mapping and Gigamapping Tools to Understand Systems in Services. I Suoheimo, Mari Eveliina (Red.), Systemic Service Design : Design for Social Responsibility. Routledge. ISSN 9781032817194. s. 41–61. doi: 10.4324/9781003501039-4. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Walter, Stefan; Pyykkö, Harri & Backer, Hermanni (2024). Co-producing Sustainable Supply Chain Transitions: Proposing a Template for Interdisciplinary Systemic Service Design Facilitation. Touchpoint. ISSN 2940-2778. doi: 10.30819/touchpoint.15-2.15. Fulltekst i vitenarkiv Vis sammendrag

  This article aims to explore the underutilised potential of systemic service design methods in providing the necessary overview and facilitating green transitions in sustainable supply chains by being a facilitator of the interdisciplinary process. We will introduce a ‘Mess/Gigamap’ template with an influence from Geels´ (2005)1 ‘Multi-Level Perspective’ model. In addition, we will show how ‘Mess/Gigamaps’ are tools that can aid conversations between stakeholders to visually understand the complexities that they are facing. The aim of this template is to enable the creation of systemic maps as boundary objects to facilitate discussions between multiple stakeholders.

• Määttä, Kaarina; Pääkkönen, Kati; Kotaniemi, Sari & Suoheimo, Mari Eveliina (2024). Inclusive education as a wicked problem: Introducing systemic and service design approach to tackle the challenge. International Journal on Social and Education Sciences. 6(3), s. 301–318. doi: 10.46328/ijonses.677. Fulltekst i vitenarkiv
• Hay, Audun Formo; Vink, Josina; Suoheimo, Mari Eveliina & Thøgersen, Dagfinn Mørkrid (2024). Why do Service Designers Struggle to Address Power Dynamics? Strategic Design Research Journal. 16(1), s. 189–189. doi: 10.4013/sdrj.2023.161.13. Fulltekst i vitenarkiv Vis sammendrag

  To support transformation in service systems, scholars argue for greater attention to power dynamics in service design (SD). While current literature stresses the need for individual service designers to be reflexive about power, it neglects the context within which these designers predominantly work. We argue that such an individual focus overlooks key contextual factors that hinder service designers from addressing power dynamics. This narrowed view of the challenge unintentionally positions service designers as scapegoats, while their inability to address power dynamics effectively persists. In response, we draw on ecological theories in psychology, which offer insights into how individuals’ behaviors are interconnected with factors in their context. We introduce a framework for understanding these interconnections, detailing how we used it to identify and analyze domains of contextual factors that inhibit service designers to address power dynamics in practice. By proposing a systemic framework, identifying related contextual factors, and evaluating applicability with service designers, this study lays the groundwork for structural shifts to address power dynamics in service design more effectively.

• Hamid, Umar Zakir Abdul & Suoheimo, Mari Eveliina (2023). Product Development Challenges for Emerging Technologies and Service Design Roles in Addressing the Issues. I Hamid, Umar Zakir Abdul & Suoheimo, Mari Eveliina (Red.), Service Design for Emerging Technologies Product Development. Springer. ISSN 9783031293054. s. 9–22. doi: 10.1007/978-3-031-29306-1. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Trapani, Paola Maria & Miettinen, Satu (2023). Historical Perspectives on Service Design and Technology. I Hamid, Umar Zakir Abdul & Suoheimo, Mari Eveliina (Red.), Service Design for Emerging Technologies Product Development. Springer. ISSN 9783031293054. s. 25–44. doi: 10.1007/978-3-031-29306-1_3. Fulltekst i vitenarkiv
• Lyden, Hilkka; Suoheimo, Mari Eveliina; Leminen, Alina & Miettinen, Satu (2023). Immigrant Integration through Codesign – A Journey Map of integration into working life. I Sainz-Molestina, D. de; Galluzzo, L.; Rizzo, F. & Spallazzo, D. (Red.), IASDR 2023: Life-Changing Design. Design Research Society. ISSN 9781912294596. doi: 10.21606/iasdr.2023.294. Fulltekst i vitenarkiv
• Kotaniemi, Sari; Suoheimo, Mari Eveliina & Miettinen, Satu (2023). Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for Strategy Creation for Wicked Problems in Service Design. I Cipolla, Carla; Mont’Alvão, Claudia; Farias, Larissa & Quaresma, Manuel (Red.), Proceedings of ServDes 2023: Entanglements and Flows Service Encounters and Meanings. Linköping University Electronic Press. ISSN 9789180754767. doi: 10.3384/ecp203088. Fulltekst i vitenarkiv
• Hay, Audun Formo; Suoheimo, Mari Eveliina & Vink, Josina (2023). The Context of Addressing Power Dynamics in Service Design. I Cipolla, Carla; Mont’Alvão, Claudia; Farias, Larissa & Quaresma, Manuel (Red.), Proceedings of ServDes 2023: Entanglements and Flows Service Encounters and Meanings. Linköping University Electronic Press. ISSN 9789180754767. doi: 10.3384/ecp203033. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Dubovenko, Tetiana; Miettinen, Satu & Matthews, Edward (2023). Autoethnographic study of applying service journeys to asylum applications. I Cipolla, Carla; Mont’Alvão, Claudia; Farias, Larissa & Quaresma, Manuel (Red.), Proceedings of ServDes 2023: Entanglements and Flows Service Encounters and Meanings. Linköping University Electronic Press. ISSN 9789180754767. doi: 10.3384/ecp203079. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Aejmelaeus, Monica; Stukolkina, Lada & Tohka, Antti (2022). Service Design and Digital Pedagogy: Managing the Creation of a Learning Space for the Energy, Real Estate, and Construction Fields. I Bilson, Carole & Hancock, Chris (Red.), Design Management as a Strategic Asset : The 23rd dmi Academic Design Management Conference 3-4 AUGUST 2022 TORONTO,CANADA. Design Management Institute. s. 564–578. Fulltekst i vitenarkiv
• Häkkilä, Jonna; Paananen, Siiri; Suoheimo, Mari Eveliina & Mäkikalli, Maija (2022). Pluriverse Perspectives in Designing for a Cultural Heritage Context in the Digital Age. I Miettinen, Satu; Mikkonen, E; Santos, Maria Cecilia Loschiavo dos & Sarantou, Melanie (Red.), Artistic Cartography and Design Explorations Towards the Pluriverse. Routledge. ISSN 9781032258232. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Saana, Korva; Tuija, Turunen & Satu, Miettinen (2022). The First Diamond is Service Design and the Second is UX/Interaction Design: the Double Diamond Model and Team Roles in Making a Mobile Service Application Using Cross-Disciplinary Teamwork. I Bilson, Carole & Hancock, Chris (Red.), Design Management as a Strategic Asset : The 23rd dmi Academic Design Management Conference 3-4 AUGUST 2022 TORONTO,CANADA. Design Management Institute. Fulltekst i vitenarkiv

Se alle arbeider i NVA

• Suoheimo, Mari Eveliina; Häkkilä, Jonna & Mahamuni, Ravi (2026). Increasing Participatory Engagement through Technology and Design : New Approaches for Participation. Routledge. ISBN 9781041130543. 264 s. doi: 10.4324/9781003667872. Fulltekst i vitenarkiv
• Jones, Peter; Lee, Sheng Hung; Sevaldson, Birger & Suoheimo, Mari Eveliina (2025). Systemic Service Design : Design for Social Responsibility. Routledge. ISBN 9781032817194. 290 s. doi: 10.4324/9781003501039. Fulltekst i vitenarkiv
• Hamid, Umar Zakir Abdul & Suoheimo, Mari Eveliina (2023). Service Design for Emerging Technologies Product Development. Springer. ISBN 9783031293054. Fulltekst i vitenarkiv

Se alle arbeider i NVA

• Kotaniemi, Sari; Suoheimo, Mari Eveliina; Miettinen, Satu & Sevaldson, Birger (2025). Transforming Complex Environments: Applying Systems-Oriented Service Design in Complex Built and Digital Environments. doi: 10.21606/nordes.2025.15. Fulltekst i vitenarkiv Vis sammendrag

  The built environment includes all man-made spaces designed for human activities, such as residential and urban areas, organized through zoning and land use planning. To enhance sustainability, Finland's Ministry of the Environment initiated the Ryhti project to centralize data management systems, thus improving the accessibility and consistency of information related to land use and construction. This research examines the use of systems-oriented service design, particularly gigamapping and ZIP analysis, to navigate the complexity in digital built environments. It explores how these methods foster interconnections and collaborative engagements, highlighting the ontological diversity within evolving processes. A theoretical framework and case study demonstrate how gigamapping and ZIP analysis aid strategic decisionmaking and implementation. Findings from a Sitowise workshop, a Finnish smart city company, showcased gigamapping’s role in connecting strategic goals and operational execution, thereby enhancing collaboration and visualizing complex systems in digital environments. The study emphasizes relational designing's role in achieving sustainable, strategic outcomes in systems-oriented service design. It seeks further discussion on relational practices and transformative potentials to shape future frameworks, aligned with emergent, interconnected, and regenerative design practices.

• Suoheimo, Mari Eveliina & Miettinen, Satu (2025). Conference presentation: Transforming Complex Environments: Applying Systems-Oriented Transforming Complex Environments: Applying Systems-Oriented Service Design in Complex Built and Digital Environments Service Design in Complex Built and Digital Environments. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2025). Guest presentation: Systemic Service Design, Book Talk - Asian Design and Innovation Conference. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2025). Online guest lecture: Systemic Service Design and Gigamapping, Service Design Strategies and Innovations (SDSI). Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2025). Guest Lecture: Service Blueprints as a Tool for Brand Experience. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2025). Online presentation: Using Service Design to Create Smart Jewellery Low-Fi Prototypes for Pandemic Challenges. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2025). Guest presentation: Systemic Service Design, Book Talk. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2025). The First Diamond is Service Design and the Second is UX/Interaction Design. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2025). Online guest lecture: Systemic Service Design and Gigamapping - Estonian Academy of Arts (EKA). doi: https:/www.linkedin.com/posts/phd-sdps_publicsector-servicedesign-policyinnovation-activity-7392528320229208065-7FJp/. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina & Fidos, Michalina (2025). Guest lecture & workshop: ZIP - IMP Analysis in Gigamapping + Power Compass. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2025). Online guest lecture: Systemic Service Design and Gigamapping - Sapienza Universitá di Roma. Fulltekst i vitenarkiv
• Aejmelaeus, Monica & Suoheimo, Mari Eveliina (2025). Online guest lecture: Osallistavat palvelumuotoilun tutkimusmenetelmät käyttäjälähtöisen teknologian kehityksessä. [Participatory service design research methods in user-centered technology development]. Fulltekst i vitenarkiv
• Ji, Shiva; Suoheimo, Mari Eveliina; Warudkar, Himanshu & Ekbote, Shrikant (2025). Panel discussion: Embracing AI in Service Design: A Double-Edged Sword. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2025). Book chapter presentation: Chapter 6: Using Service Design to Create Smart Jewellery Low-Fi Prototypes for Pandemic Challenges- book Empathic Service Design: Challenges in design, analysis and services. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina & Miettinen, Satu (2025). Book presentation: Systemic Service Design. doi: https:/www.taylorfrancis.com/books/oa-edit/10.4324/9781003501039/systemic-service-design-mari-suoheimo-sheng-hung-lee-birger-sevaldson-peter-jones. Fulltekst i vitenarkiv
• Sangiorgi, Daniela; Prendiville, Alison; Vink, Josina; Suoheimo, Mari Eveliina; Yee, Joyce & Akama, Yoko [Vis alle 7 forfattere av denne artikkelen] (2025). Panel discussion with co-authors: The Bloomsbury Handbook of Service Design. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina & Fidos, Michalina (2025). Guest lecture: Systemic Service Design - Design for Social Responsibility. doi: https:/www.linkedin.com/pulse/upcoming-two-events-april-july-2025-servicedesignbookclub-cm1rc/?trackingId=05slLF6MJzywTCO9Xt1gSw%3D%3D. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2025). Guest lecture: Systemic Service Design and Gigamapping, Executive Course Service Design For Systemic Change. Fulltekst i vitenarkiv
• Fidos, Michalina; Suoheimo, Mari Eveliina; Häkkilä, Jonna & Kuronen, Marja (2025). Wedding rituals: Shedding light on the hidden values of rituals to design better services. Proceedings of the Service Design Conference (ServDes). doi: 10.21606/servdes2025.32. Fulltekst i vitenarkiv Vis sammendrag

  Service design often aims to create meaningful experiences, while rituals offer ways to structure their symbolic, emotional, and cultural dimensions. Understanding rituals in context can help designers co-create culturally respectful solutions that transcend boundaries. This paper explores how values embedded in wedding rituals can inform the design of more inclusive and meaningful services. Drawing on an international workshop with designers, we used a specially developed template to explore wedding rituals in a multicultural context. The study identified three overarching themes: the end of an era, patriarchy, and future prosperity. The mapping activity supported participants in reflecting on underlying rules, norms, and beliefs. We argue that the template can act as a boundary object, fostering dialogue across cultural perspectives and supporting the co-design of significant life events. While the study is exploratory and limited in scope, it offers early empirical grounding for incorporating ritual design into service development.

• Suoheimo, Mari Eveliina (2025). Guest lecture: From Service Journeys to Service Videos. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; WIESE, JULIA; LANDMARK, MARTINE; ROSENKILDE, ODA CHARLOTTE; HU, RUI & CLATWORTHY, SIMON DAVID (2024). The Garden of Senses: Service Designing Sensory Experiences for a Public Museum Park. NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction. s. 1–6. Fulltekst i vitenarkiv Vis sammendrag

  Several different service design perspectives exist (Suoheimo et al., 2023). This study is based on the service design perspective that has a base in interaction design and cognitive psychology (Rytilahti et al., 2015). In general Stickdorn et al. (2011) have defined five core service design principles that are: 1) user centeredness, 2) co-creativeness, 3) sequencing that could be e.g. in a form of a service journey or a blueprint, 4) evidencing, and 5) holism. It is important that the relevant stakeholders or actors are included as part of the design process and quite often the service design process starts with stakeholder mapping (Stickdorn et al., 2011). Storytelling is a cultural activity of telling stories that helps us to connect with each other (Bayer & Hettinger, 2019). Storytelling can be used as a tool for community engagement and empowerment, “but also their care and value of the environment they live in every day, (Bayer & Hettinger, 2019, p. 1)”. Service designers are good at involving or engaging communities in storytelling activities. The data could be collected as an example with interviews with local people or workshops. Museums are places of telling stories of the past, present or future. Exhibitions are a way of passing knowledge and culture further beyond preserving it. Museums have in this manner much power as to whose stories will be told is a great decision and in past years decolonizing museums and design has been a larger topic (e.g. Paananen et al., 2022). Service design ́s participatory methods and tools can be one way in democratizing the process of telling stories, but it is also good to keep in mind that one could also be strengthening normative power structures if the process is not including all voices (Meharry, 2024). Similarly, technology itself in museums or in cultural heritage contexts is not neutral since the people designing or using the technology will put their values into it (Paananen et al., 2022).

• Suoheimo, Mari Eveliina; Randell, Lorraine; Sevaldson, Birger & Koning, Jotte de (2024). Discussant of a roundtable with profs Birger Sevaldson, Peter Jones, Lorraine Randell, and Jotte de Koning: Roundtable on mapping - discussion on emergence and entanglements. Fulltekst i vitenarkiv
• Miettinen, Satu; Suoheimo, Mari Eveliina; Morelli, Nicola; Sarantou, Melanie; Jones, Peter & götzen, amalia de [Vis alle 7 forfattere av denne artikkelen] (2024). New turn in design research and education. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina & Jones, Peter (2024). Commenter with prof. Peter Jones: Mapping Studio: About our lives. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2024). Working group presentation online: Service designing for rituals and life events. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2024). Guest lecture 1 – Foundations of Service Design. Fulltekst i vitenarkiv
• Paananen, Siiri; Johansson, Karin; Bongo, Lars Ailo; Sayffaerth, Clara; Papachristos, Eleftherios & Suoheimo, Mari Eveliina [Vis alle 8 forfattere av denne artikkelen] (2024). Interactive Storytelling for Communities, Heritage and Public Engagement, NordiCHI '24 Adjunct: Adjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction. Association for Computing Machinery (ACM). ISSN 9798400709654. doi: 10.1145/3677045.3685451. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Wiese, Julia; Landmark, Martine; Rosenkilde, Oda Charlotte & Clatworthy, Simon (2024). The Garden of Senses: Service Designing Sensory Experiences for a Public Museum Park. Fulltekst i vitenarkiv
• Hamid, Umar Zakir Abdul & Suoheimo, Mari Eveliina (2023). Introductory Chapter: Service Design for Emerging Technologies Product Development. I Hamid, Umar Zakir Abdul & Suoheimo, Mari Eveliina (Red.), Service Design for Emerging Technologies Product Development. Springer. ISSN 9783031293054. s. 3–7. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2023). Guest lecture: Como abordar problemas complexos no design de serviço através da colaboração transdisciplinar. [How to approach complex problems in service design through cross-disciplinary collaboration]. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2023). Guest lecture: Conducting case studies via complexity paradigm in the field of design. Fulltekst i vitenarkiv
• Morelli, Nicola; Miettinen, Satu & Suoheimo, Mari Eveliina (2023). Service design education and new paradigm shift in a changing world. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2023). Presentation: Introduction to Wicked Problems. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2023). Guest lecture: Como abordar problemas complexos no design de serviço através da colaboração transdisciplinar. [How to approach complex problems in service design through cross-disciplinary collaboration]. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina & Määttä, Kaarina (2023). Service Design Thinking Method for Educational Leaders. I Ahtiainen, Raisa (Red.), Leadership in Educational Contexts in Finland. Springer Nature. ISSN 9783031376047. doi: 10.1007/978-3-031-37604-7_5. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina & Aejmelaeus, Monica (2023). Palvelumuotoilun hyödyntäminen digioppimisessa [Using service design in the field of digital learning]. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2023). Guest lecture: Como abordar problemas complexos no design de serviço através da colaboração transdisciplinar [How to approach complex problems in service design through cross-disciplinary collaboration]. Fulltekst i vitenarkiv
• Horn, Robert E.; Suoheimo, Mari Eveliina; Sevaldson, Birger & Kist, Floor (2023). Panel discussion: Mapping, Working, and Living with Complex Information. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Morelli, Nicola & Miettinen, Satu (2023). Service Design and (Emerging) Technologies. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2023). Guest lecture: Design de serviço e colaboração transdisciplinar aplicados a problemas complexos em artes [Service design and transdisciplinary collaboration applied to complex problems in the arts]. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2023). Moderating Panel Discussion: How are businesses adapting to the complexity of our time? Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2023). Guest lecture: Planning Academic Career. Fulltekst i vitenarkiv
• Aejmelaeus, Monica; Gröndahl, Hanna; Stukolkina, Lada & Suoheimo, Mari Eveliina (2022). Energia-alan ammatillinen jatkokouluttautuminen verkko-opintojen kautta. Fulltekst i vitenarkiv
• Matthews, Ted & Suoheimo, Mari Eveliina (2022). Service Design Education at AHO. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina (2022). Roles that service designers take during the Double Diamond process. Fulltekst i vitenarkiv
• Kuronen, Marja & Suoheimo, Mari Eveliina (2022). Omainen hautausprosessin puristuksessa. Fulltekst i vitenarkiv
• Suoheimo, Mari Eveliina; Hietava, Anne; Tohka, Antti & Heikkinen, Eetu-Pekka (2022). Using service design and user-centric perspective for lifelong learning in the technical fields in transition, Pedaforum 2022 – Korkeakoulupedagogiikan päivät. Haaga Helia University of Applied Sciences. ISSN 9789527474204. Fulltekst i vitenarkiv Vis sammendrag

  Jatkuva oppiminen on tärkeää tekniikan aloilla. Ilmastonmuutos ja siihen liittyvät toimenpiteet ja uudet lait muuttavat tekniikan alojen työmahdollisuuksia ja koulutusta. Eri aloilla pyritään vähähiilisempään energiantuotantoon ja se on muuttanut alojen tuotantomuotoja. Uudelleen kouluttautuminen työn ohella on välttämätöntä työn pitämiseksi. Esityksessämme haluamme tuoda esimerkkejä niin Metropolian ammattikorkeakoulusta kuin Oulun yliopistosta siitä kuinka jatkuvaa oppimista työelämän ohella on pyritty tukemaan. Metropoliassa parhaillaan menevä (2021-2023) Euroopan sosiaalirahaston rahoittamassa ”FrEE Framtidens Energi Expert” hankkeessa kehitetään oppimismoduuleja ja komponentteja energia-, kiinteistö- ja rakennusalan ammattilaisille. Työtä tehdään asiakaslähtöisesti palvelumuotoilun keinoin, mikä tarkoittaa sitä, että työntekijöitä kuin heidän esimiehiään on osallistettu näiden komponenttien muotoilussa. Haastattelut kohderyhmille on tuonut tärkeitä ja yllättäviäkin tietoja siitä, miten asiakasryhmällä on esim. aikaa ja resursseja opiskella. Saadut tiedot ja havainnot auttavat muotoilemaan opiskelutehtävien pituutta, digipedagogista sisältöä tai kuinka motivoida opiskelemaan. Käyttämällä palvelumuotoilua resurssitkin tulevat paremmin käyttöön niin hankkeessa kuin yrityksessä, kun tiedetään mitä ja miten on mahdollista opiskella töiden ohella. Prosessimetallurgia on yksi opintosuunta prosessitekniikan tutkinto-ohjelmassa Oulun yliopistossa. Kuitenkin ”metallurgin” tehtäviin työllistyy myös muista opintosuunnista valmistuneita. Tämä luo tarvetta jatkuvalle oppimiselle esimerkiksi työn ohessa. Samaan aikaan kehittämiskohteena on uudistaa mahdollisuuksien mukaan metallurgian opintojaksot siten, että ne ovat suoritettavissa ajasta ja paikasta riippumattomasti. Tällöin opintojakson voisi suorittaa tutkinto-ohjelmaopiskelijoiden lisäksi myös muut kiinnostuneet opiskelijat (avoin yliopisto, muut tutkintosuunnat, työelämässä olevat). Opetus koostuisi suurilta osin etukäteen laadituista pienemmistä materiaalipaketeista, esimerkiksi videoista, niitä tukevista kalvoista ja tehtävistä. Lisäksi kursseihin mahdollisesti kuuluvat lasku-, laboratoriotyö- ja simulointiharjoitukset olisivat tarpeen mukaan etä- tai lähiopetuksena.

• Häkkilä, Jonna; Paananen, Siiri; Suoheimo, Mari Eveliina & Mäkikalli, Maija (2022). 12 Pluriverse perspectives in designing for a cultural heritage context in the digital age. I Miettinen, Satu; Mikkonen, E; Santos, Maria Cecilia Loschiavo dos & Sarantou, Melanie (Red.), Artistic Cartography and Design Explorations Towards the Pluriverse. Routledge. ISSN 9781032258232. doi: 10.4324/9781003285175-14. Fulltekst i vitenarkiv
• Inget, Virve; Suoheimo, Mari Eveliina & Häkkilä, Jonna (2022). Smart Jewelry Prototyping with Children as Part of a Service Design Process. ACM CHI on human factors in computing systems conference proceeding. ISSN 2159-6468. Fulltekst i vitenarkiv

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