Supervisor:
Josina Vink
For immigrants in a foreign country, language barriers can be isolating – cutting them off from opportunities and services that are essential to everyday living. While interpretation services are designed to bridge language gaps, the current service landscape compromises the legal security of minority-speaking residents.
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I gathered and synthesized stakeholder experiences into design artifacts that facilitated co-design sessions with residents, service providers, and interpreters. This process yielded a collaborative framework designed to better prepare all participants for interpreted conversations in planned institutional meetings.
My work proposes an intervention for a more collaborative service experience by emphasizing stakeholder preparation needs. This project demonstrates the potential for design practice to address the less visible challenges of our increasingly diverse society, underscoring the need for systemic reform and a reimagining of how we understand access.
Contact
Tu Vi Tran / www.tuvitran.com