Supervisor:
Josina Vink
Camila Sanhueza Holven
From our collection of lived experiences we created a collective experience journey that highlights some of the pain points that many patients and next of kin depict: The drop from hospital to home, being lost in a jungle of services, having to cross murky waters and climbing a rocky hill of recovery.
We propose the initiation of a standardisation research project that aims to develop a national framework for UX design for health: A collection of strategies, principles and resources to improve the design processes and digital touchpoints of various digital healthcare services. Our aim is to make a case-driven system that will always stay in a push-and-pull dynamic between different users and uses.
The pilot project is aimed at one institution, Sunnaas Sykehus, as the contextual stage for piloting the standardisation project, and as a suitable starting point for understanding how to best accommodate cognitive and physical impairments. By targeting accessibility as a fi rst step towards standardising UX design processes and end products, we believe the research project will quickly deliver value and impact for many different kinds of health care users.
Contact
Ameesha Timbadia / ameeshajt@gmail.com
Hanna Nordland / hana.nordland@gmail.com