DAY 1: BUSINESS AND INNOVATION DAY
A day addressing issues and potentials for service providers. This day will present Service Design to service providers - both public and private.
The Government Design Competition 2010.
Nina Berre. Norsk Form
How Service Thinking through Design creates new service opportunities.
Lavrans Løvlie. LiveWork | See video
Life in 2020.
Erik Kruse. Ericsson | See video
The Horsepower Challenge. An insurance company, a hacked pedometer and changed lives.
Matt Cottam. Tellart | See video
Service Montages: how services and storytelling create compelling service experiences.
Christian Palino. Adaptive Path
Hello Health - Innovative primary healthcare.
Jay Parkinson. Hello Health | See video
Service Design in the UK. How the Design Council managed innovations in public services.
Marianne Guldbrandsen. The Design Council | See video
Putting users at the centre of Innovation.
Richard White. User voice | See video
Innovation in Tourism
Marc Stickdorn. MCI | See video
Using Service Design principles in ICT projects.
Kjell Reenskaug. Making Waves | See video
DAY 2: CROSSOVER DAY
A crossover day, bringing business, design and research together through tutorials, workshops and more.
I) Teaching/Service Design Education
Service Design at Elisava
Ariel Guersenzvalg, Barcelona
Developing International Expertise Services
Jukka Ojasalo & Rob Moonen, Laurea
II) Methods/tools - combined workshop
The Serpe prototyping tool
Best tools and methods for service design
Real, Perez & Orozco
Mobile tool for customer input along the service journey
Marc Stickdorn, Jakob Schneider
Trend forecasting as a tool for Service Design
Lee Hyang Eun
III) Systems thinking - understanding services as a system
Systems thinking as the foundation for service design (half day workshop/tutorial)
Kristian Astrup Nielsen, Jonas Astrup Nielsen
IV) Applying design thinking and methods to services
Applying design thinking and methods to services.
A workshop run by Stuart Bailey.
V) Challenges in digital services provision
Services in e-learning
Joyce S R Yee, Lauren Tan and Phillip Meredith
Designing Mobile Service Experiences, an exploratory study
Tibi and Dabo Robots: Service Design for Urban Settings
Jimenez, Castan Favaro
Service Design and the development of Secondbrain.com
Lars Georg Teigen, Johan-Christian Høgåsen-Hallesby
VI) Designing public services
Service Design - what do we want it to be known for
Innovation in health services
The challenge of “not invented here” when designing public services
Civic services on an infrastructure founded on search
Bjørn Tennøe and Kjersti Corneliussen
DAY 3: RESEARCH DAY
A day to discuss research into Service Design and design-related service innovation.
Participative, Co-operative, Emancipatory: From participatory design to service design
Stefan Holmlid, Linköping University
Warts-and-all: The real practice of service design
Yoko Akama, RMIT University
Beyond the Experience. In search of an operative paradigm for the industrialisation of services
Nicola Morelli. Aalborg University.
Bridging the gap between brand strategy and customer experience. The target experience tool
Simon Clatworthy. Oslo School of Architecture and Design, AHO.
Parallel session 1a: Service Design Thinking, Service Design Leadership and Service Design Management (Large Auditorium)
Exploring Overlaps and Differences in Service Dominant Logic and Design Thinking
Katarina Wetter Edman. University of Gothenburg
Service Design Leadership
Judith Gloppen. Oslo School of Architecture and Design
Managing Stakeholder Involvement in Service Design: Insights from British service designers
Qin Han. University of Dundee
Parallel session 1b: Prototyping and conceptualising services. (Small auditorium)
Exemplars in Service Design
Johan Blomkvist and Stefan Holmlid. Linköping University
Someone Else's Shoes - Using Role-Playing Games in User-Centered Service Design
Peter Kaario, Kirsikka Vaajakallio (TaiK); Vilma Lehtinen, Vesa Kantola, Kai Kuikkaniemi (HIIT).
Conceptualising services – developing service concepts through AT-ONE
Christian Tollestrup. University of Aalborg
Parallel session 2a: Visualisation during the Service Design process
Communicating through Visualizations: Service Designers on Visualizing User Research
Fabian Segelström. University of Linköping
Visualtiles - Communication tools for (service) design
Chiara Diana, Elena Pacenti, Roberta Tassi. Domus Academy
Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services
Thomas Wreiner, Ingrid Mårtensson, Olof Arnell, Natalia Gonzalez, Stefan Holmlid, Fabian Segelström. University of Linköping.
Parallel session 2b: Social Engagement and Co-Creation
Co-Designing Sustainable Solutions - Combining Service Design and Change Laboratory
Satu-Mari Korhonen and Juha Kronkvist. UIAH.
‘Love Lewisham’, improving stakeholder satisfaction in local government service: A case study of strategic public sector service innovation
Alison Prendiville. University of the Arts, London.
Clinicians as Service Designers? Reflections on current transformation in the UK health services
Valerie Carr, Daniela Sangiorgi, Monika Büscher, Rachel Cooper, Sabine Junginger. Lancaster University.
Informal service offer: Peddling
Dilek Akbulut, Gazi University