Service design focuses upon innovation through the holistic design of service experiences that occur across touch-points and over time. Design brings a different perspective to established service disciplines such as service management and service innovation, and both complements and catalyzes them.
This first conference will bring together researchers, practitioners, clients and teachers who are working in the area of service design to discuss and build the area.
Themes:
By De-thinking Services; we mean to not only challenge the traditional models of services, but also to bring the process of design-thinking to the creation of and implementation of services. At the same time, Service Design challenges us to Re-think Design and its role; since design is becoming strongly strategic, system oriented and holistic. These new approach requires of us, a deeper understanding of design, business and other professional disciplines.
This first Nordic conference will encourage a wide range of discussion within the area of service design and design-related service innovation. The mutually complementary themes of this conference, are intended to stimulate designers and service creators to re-evaluate their practices.
The conference will explore these issues through submissions that will include such areas as:
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boundaries, foundation and constituent parts of the emerging discipline of service design
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history and trajectories of service design
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inclusive-design approaches to services for all
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critical views
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methods, tools and processes
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case studies
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relation to design thinking, design leadership and design management
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education and research perspectives
The conference will run over three days, and participation can be for one or more days.
Day 1, 24th November: The Business case
A day addressing business issues and commercial potential. This day will present Service Design to business.
Day 2, 25th November: Crossover
A crossover day, bringing business and research together through tutorials, workshops and more. This day will encourage discussion, learning and sharing.
Day 3, 26th November: A research day
A day to discuss research into Service Design and design-related service innovation. This day will present ongoing and completed research into service design.
In addition to this we will have an exhibition space, poster session and various events.
We want to debut new contributions,and new types of discussions and presentations in addition to the traditional workshop/tutorial/paper/poster solution. At the moment we are planning sessions that give space for discussion and dialogue and the things that make conferences a success.
The contributions will be published on-line and we expect to publish them in a special edition of a Service Design journal. Although a Nordic conference, there will be contributions from outside the Nordic countries.
When:
Tuesday the 24th of November: Business Day. Registration from 8.30. Conference start 09.00, Close ca. 17.00
Wednesday the 25th of November: Crossover Day. Start 09.00 Close ca. 16.15
Thursday the 26th of November: Research Day. Start 09.00 Close ca. 17.00
Deadlines:
The deadline for abstracts was 20th April 2009
We expect to give feedback regarding acceptance before 29th May 2009
Deadline for full papers: 24th August 2009